Customer support

Talk to NexVault support.

Use an official contact below and include your order reference when relevant.

Contact options

Order support

Signed-in customers can open an order for its payment and fulfilment status.

View account

Include these details

NexVault order reference

For example, NV- followed by the order date and unique characters.

Your account email

Use the same email connected to the order and Paystack transaction.

A clear description

Explain the status you expected and what you currently see.

Support availability and response time can vary. Payment confirmation depends on Paystack transaction records.