Questions, answered clearly.
Read the essentials before ordering or contacting support.
What does NexVault sell?
NexVault lists prepaid card options by requested card network and face value. Issuer, country eligibility, fees and delivery terms must be reviewed before payment.
Where do I enter payment details?
Only on the Paystack-hosted payment page opened from checkout. NexVault never asks for your banking password, mobile-money PIN or card PIN.
Is an order paid after I click the Paystack button?
No. The order stays pending until Paystack confirms the transaction or an administrator verifies it in the Paystack dashboard.
How long does delivery take?
The product page shows the configured delivery window. Fulfilment starts after payment confirmation and eligibility checks.
Can every country use every card?
No. Issuer and network restrictions vary. Confirm the supported country and usage terms before paying.
Can I request a refund?
Eligible paid orders can be submitted for review from the order page. Completed, delivered or activated digital card orders may not be refundable.
Does NexVault store my Paystack card details?
No. Payment information is processed on Paystack and is not collected by NexVault.
How do I contact support?
Use the Contact page and include your NexVault order reference. Never send passwords, PINs or complete payment-card details.
Still need help?
Include your order reference, but never send a password or PIN.